Support
We help with the BURR customer app, the BURR Admin staff app, and joining us as a merchant. Read the common questions below or write to us directly.
Contact us
Email us and we will get back to you as soon as we can:
[email protected]Common questions
Something went wrong with my order. How do I report it?
In the BURR app, open Profile, then Order history, pick the order and tap Report a problem. Follow your report and our replies under My reports.
How do I delete my account?
In the BURR app, open Profile, tap Delete my account and follow the confirmation steps.
I own a store. How do I join BURR?
Pick the plan that fits your store and complete the application. We will review it and come back to you. See the plans
How do I check the status of my application?
Use the tracking code you were shown after submitting your application. Track my application
I work at a store. How do I get a BURR Admin account?
Staff accounts are created by the store owner from the dashboard, and you receive an email invitation to activate yours. Ask the store owner if the invitation has not arrived.
Where do I manage my store’s subscription and invoices?
Your subscription and invoices are managed from the web dashboard. Open the dashboard
Send us a message
Fill in the form and we will reply by email.